Customer Service Representative (Contract) - Badung, Bali

Join Duta Generasi Mandiri, a dynamic and growing company in Badung, Bali, as a Customer Service Representative (Contract). We are seeking enthusiastic and customer-focused professionals to join our contact center team and deliver exceptional service to our valued customers. In this role, you'll handle inbound and outbound calls, resolve customer inquiries, and ensure a seamless customer experience. This is a fantastic opportunity to grow your career in a supportive and innovative environment.

At Duta Generasi Mandiri, we pride ourselves on our commitment to customer satisfaction and continuous improvement. As a Customer Service Representative, you'll be at the heart of our operations, using tools like Zendesk and Salesforce to manage customer interactions efficiently. We offer competitive salaries, professional development opportunities, and a collaborative work culture.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve customer inquiries and complaints promptly and effectively.
• Use CRM systems like Zendesk and Salesforce to manage customer interactions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the sales and marketing teams to ensure customer needs are met.
• Provide exceptional customer service to enhance customer satisfaction and loyalty.
• Participate in team meetings and training sessions to improve service standards.
• Adhere to company policies and procedures to ensure consistent service delivery.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems like Zendesk and Salesforce.
• Ability to work under pressure and meet service level agreements.
• Strong problem-solving and analytical skills.
• Fluency in both written and spoken Indonesian.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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